Privacy Policy

This Privacy Policy explains how MagniumThemes Support handles information submitted through this support portal.

How we use your information

When you create a support ticket, we use your name, email address, product details, purchase information, website URL, message, and optional screenshots to provide customer support and communicate with you about your request.

Security and reCAPTCHA

We use Google reCAPTCHA v3 to help protect the ticket form from abuse. Google may process technical information about your visit under its own privacy policy and terms.

Messages and attachments

Your ticket messages and attachments are stored for the purpose of resolving your support request. Please do not include passwords, payment card details, or other sensitive information in a ticket.

Access and retention

Support staff can access tickets submitted to this portal. We retain ticket information for as long as reasonably necessary to provide support, maintain service records, and meet legal or operational obligations.

Your questions

For privacy questions or requests concerning your information, contact us at gdpr@magniumthemes.com.